Privacy Policy

How we collect, use, store, and protect your personal information.

Effective Date and Last Updated

Effective Date: 2025-07-28

Last Updated: 2026-03-05

Introduction

Welcome to Transparency Hub Network ("we", "our", or "us"). We are committed to protecting your privacy and ensuring you have a secure experience with our app and services. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

a. Personal Information

We may collect the following types of personal data when you interact with our services:

  • Name, email address, phone number
  • Profile photo and member ID
  • Date of birth (for birthday reminders)
  • Payment information (for dues and donations)
  • Membership details (e.g., chapter affiliation, role, join date)

b. Media Access (Camera)

We may request access to your device's camera to:

  • Capture ID photos during registration
  • Upload profile images
  • Scan QR codes for attendance or event check-in

We do not record or store video or camera feeds unless explicitly submitted by you.

c. Device and Usage Data

Automatically collected data includes:

  • Device type, OS version, IP address
  • Log files (usage statistics, access times)
  • App interaction logs (e.g., feature usage)

2. How We Use Your Information

We use your data to:

  • Register and authenticate members
  • Facilitate dues payments and track financial contributions
  • Send birthday and event reminders
  • Manage chapter engagement and activity logs
  • Provide technical support and improve app functionality
  • Ensure compliance with our Terms of Service

3. Sharing and Disclosure

We do not sell or rent your personal information.

We may share your data with:

  • Authorized chapter administrators or group leaders
  • Payment processors (e.g., Stripe, Paystack) for secure transactions
  • Service providers that help us maintain and improve our platform (under strict confidentiality agreements)
  • Legal authorities, only when required by law or to protect rights and safety

4. Data Storage & Security

  • Your data is stored on secure servers with end-to-end encryption
  • We employ industry best practices (e.g., TLS, hashing, access control)
  • Only authorized personnel can access your personal information

5. Your Data Subject Rights

Under applicable data protection laws (including the Nigeria Data Protection Act 2023 and GDPR), you have the following rights regarding your personal data:

Your Rights

  • Right of Access — You can request a copy of all personal data we hold about you
  • Right to Rectification — You can request correction of inaccurate or incomplete personal data
  • Right to Erasure (Right to be Forgotten) — You can request deletion of your personal data, subject to legal retention requirements
  • Right to Restriction — You can request that we limit the processing of your personal data
  • Right to Data Portability — You can request your data in a structured, machine-readable format (JSON or CSV)
  • Right to Object — You can object to processing of your data based on legitimate interest
  • Right to Withdraw Consent — You can withdraw consent at any time, which may affect access to some features
  • Right to Opt Out — You can opt out of non-essential communications (e.g., newsletters)

How to Exercise Your Rights

You can exercise your rights in the following ways:

  • Self-service: Update or correct your personal data directly through your account settings
  • Email request: Send a request to support@transparencyhubnetwork.ai with the subject line "Data Subject Request"

What to Expect

  • We will verify your identity before processing any request
  • Requests will be fulfilled within 30 days of receipt
  • If a request cannot be fully fulfilled (e.g., legal retention obligations for financial records), we will explain the reason and inform you of your right to appeal

Right to Lodge a Complaint: If you believe your data protection rights have been violated, you have the right to lodge a complaint with the National Information Technology Development Agency (NITDA) in Nigeria, or the relevant data protection authority in your jurisdiction.

6. Data Retention

We retain your information:

  • As long as your membership is active
  • As required by law or regulatory obligations
  • Until you request deletion of your account

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without verifiable parental consent.

8. International Data Transfers

If you are accessing our app from outside the country of operation, please note your data may be transferred and stored in our servers located in United States.

9. Updates to This Policy

We may update this Privacy Policy from time to time. You will be notified of significant changes through email or in-app alerts. Please review it periodically.

10. Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, contact us at:

Email: support@transparencyhubnetwork.ai